Typical customer

Location: Chengalpattu

Machine Model: DCS-5T

Our technical team recently completed a service call for a color sorter machine. The issue reported was that the machine was rejecting an excessive amount of good rice, impacting sorting efficiency.

Service Highlights

1. Thorough Maintenance:

• The machine underwent a comprehensive maintenance process, including cleaning of key components and testing of ejectors to ensure optimal performance.

2. Pressure Adjustments:

• Input and operational pressures were carefully adjusted to align with recommended standards.

3. Optimized Machine Settings:

• Machine settings were fine-tuned to improve sorting accuracy and reduce the rejection of good rice while maintaining the desired quality standards.

4. Defect Handling and Output Analysis:

• The raw rice provided for testing contained a high level of defects, including discoloration and broken grains.

• Despite challenging input conditions, the team achieved a final output quality that met the government standards, with an impressive defect removal rate and optimized rejection ratio.

5. Guidance Provided:

• Our team explained to the client that input quality, particularly contamination and broken grain levels, directly impacts sorting results.

• Recommendations were made to improve input quality for even better performance and reduced rejection rates.

Outcome:

The service call was successfully completed, ensuring that the color sorter machine operates at its full potential even under challenging conditions. This reflects the adaptability and reliability of our equipment in meeting diverse customer needs.

At Suzhou Dream Vision, we remain dedicated to providing exceptional service and advanced technology to support our customers’ success.